Available Positions

Title: PMS Trainer – Remote Position

 

Job Description:  Responsible for the successful migration and training of the approved property management systems at existing and new properties. The Trainer is responsible for overseeing the property management system software migration process.

• Ensure that the all agreed upon requirements and deliverables are met, coordinate with all entities with a stake in the migration and hold entities accountable to those metrics.  Deliver and maintain prerequisites for property configurations to ensure compliance to brand standards for room types, standard and local rate plans.

• Responsible for meeting or exceeding goals in customer satisfaction.

• Coordinate documentation prior to the start of the migration and training for the Property Management System.

• Maintain a strong customer relationship with the franchisee throughout the entire migration process to ensure a high level of customer satisfaction.

• Complete PM system migration & training for any assigned properties.

• Excellent communication and listening skills, excellent writing skills, and detail oriented.

• Effective as a team member both within and outside the support organization. 

• Capable of presenting the details of the PM system clearly and concisely

• Comfortable with public speaking.

• Able to assist in answering questions and providing vital updates when necessary.

• Exceptional customer service

• Position requires an understanding of IT, training and Property Management Systems.

• Ability to work well under pressure.

• Must have experience working in a hotel.

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